E-IB: Unable to load gateway connectors when using HTTPS enabled load balancer and HTTPS enables physical gateway webserver

(Doc ID 2379485.1)

Last updated on APRIL 03, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.54 version, Integration Broker

When attempting to load the gateway connectors using HTTPS gateway URL the following error occurs in the application server log

ERROR
-----------------------
Java Exception thrown: javax.net.ssl.SSLHandshakeException: Server chose TLSv1, but the protocol version is not enabled or not supported by the client.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to the Gateway page.
2.Click on the Load Balancer check box and enter the HTTPS enabled Load Balanced URL.
3.Provide the respective HTTPS enabled physical gateway URLs.
4.Click on the Load Connectors button.


Cause

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