My Oracle Support Banner

E-PIA: RTE Text While Printing Appears Garbled. Lines Are Getting Overlapped In IE Browser (Doc ID 2380049.1)

Last updated on MARCH 28, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

The Print Window which opens up in IE after clicking on Print Preview link is showing overlapping text when the content for print is huge


ENVIRONMENT
-----------------------
PeopleTools 8.55.19
CRM 9.2

REPLICATION STEPS
-----------------------
1) Navigate to Main menu -> Helpdesk -> Search Cases. Add multiple notes
2) Click on "Print View" Button, next to Save button which will display Print view of all the Case Notes
3) Print the Page, the notes text is getting overridden.

 

 






Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.