Approval Framework - Duplicate Approval Lines Issue on Requisitions

(Doc ID 2381560.1)

Last updated on APRIL 02, 2018

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approval Framework (AWE)

ACTUAL BEHAVIOR
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Approval Framework - Duplicate Approval Lines Issue

Whenever a user Edits a requisition that is submitted for approval, makes any changes to the requisition (such as quantity change or dept. change) AND inserts an approver (either before or after any current approver), then saves and submits the edited requisition, TWO approval lines are generated for the requisition. One line will have the approval path that existed before the requisition was edited with a status of 'pending' and the other will have the new approval path that contains the inserted approver with a status of 'initiated.' This causes the requisition to get 'stuck,' as the duplicate line doesn't route for approval.

EXPECTED BEHAVIOR
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After inserting adhoc approver requisition should have only one approval line

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new requisition. Add item(s) to cart and checkout.
2. Save and submit the requisition.
3. Edit the requisition and make any change (such as quantity change)
4.Preview approvers and insert a new approver
5.Save and submit the requisition. Afterwards, two approval lines with their own paths are created

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Requisition get struck in approval process flow

Cause

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