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Program Auto Enrollment Erroneous Confirmation Data (Doc ID 2382376.1)

Last updated on APRIL 25, 2018

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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If Available Seats and Available Waitlist = 0, the Registration Confirmation page displays erroneous confirmation data to learner; the confirmation ids belong to other learners. This is not happening when Manger or Admin enrolls learner or if Available Waitlist or Available Seats > 0. Additionally given this scenario, if the Program has multiple courses associated with it, then not all of them are displaying in the Registration confirmation.
 

EXPECTED BEHAVIOR
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The enrollment confirmation page should show the confirmation ids of those belongs to the learner who is enrolling.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create 3 courses, and 3 new classes, delivery method: classroom, web-based, blended.
2. For blended class create sessions and web-based component.
3. For classroom classes, max enrollment = 2, enforce enrollment, waitlist= 2.
4. Associate these courses to a new program with Auto Enrollment enabled.
5. As administrator Registers 12 learners in program. Then as learner register for a Program under Self Service> Find Learning.
The initial attempt gives the incorrect confirmation ids, if the same learner drops and registers again the confirmation ids are correct.


Changes

 

Cause

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