Email Collaboration process(EOAWEMC) Not Able to Process Email

(Doc ID 2382606.1)

Last updated on APRIL 08, 2018

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 Troubleshooting Email Collaboration process is not able to process email.

Steps to reproduce the issue:

1. Do the required EMC related setup.

2. Configured Email Approval for Requisitions.

3. Create a Requisition. When the Requisition is submitted, it goes for Approval.
4. Once the Approver selects the approval action and clicks on Submit, response email gets generated.
5. Run the email collaboration process. The process ran to success.
6. The Email Collaboration process is not able to process the email.

 

Cause

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