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EPY: Unable To View W-2C PDF Output In The Administration Tab Of Report Manager (Doc ID 2383137.1)

Last updated on OCTOBER 10, 2018

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The payroll tax manager is able to run the "Create W-2C PDF forms process successfully but when accessing the Administration tab in Report Manager, no PDF output is available for viewing.

The user has a custom role and permission list (PL) but others with the same role and PL are able to see the PDF.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add Payroll Tax Manager to custom role and permission list.
2. Run the "Create W-2C PDF" process
3. Go to view the report in Report Manager under Administration tab.

Cause

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In this Document
Symptoms
Cause
Solution


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