HRHD Worker 360 Degree View is returning "INSUFFICIENT AUTHORITY EXISTS TO VIEW WORKER" when pulling data from HR

(Doc ID 2383399.1)

Last updated on APRIL 06, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a worker via HRHD Worker 360 Degree View, it is not displaying the data from HR but instead an error.

ERROR
-----------------------
INSUFFICIENT AUTHORITY EXISTS TO VIEW WORKER


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable HD_360_REQUEST_SYNC between CRM and HR
2. Login to CRM as HRHD user (HHDUSA_AGT3)
3. Navigate to HRHD Worker 360 Degree View and search/open any worker
4. Error is displayed on the HR Information section

ENVIRONMENT
------------------------
Production
CRM 9.1
Tools 8.52.03

HR 9.2 PUM 25
Tools 8.56.06


Changes

 

Cause

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