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E-DPK: Receiving VERR_SUP_VP_THREAD_NOT_ALONE (-5640) When VirtualBox Starts While Deploying PeopleSoft FSCM PUM Image 27 DPK (Doc ID 2383577.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On : 8.56 version, Upgrade

While deploying FSCM PUM Image 27 VirtualBox DPK the following error occurs when the VirtualBox starts


VirtualBox - Error In supR3HardenedWinReSpawn

rc= -55640)
Please try reinstalling VirtualBox

where: supR3HardenedWinReSpawn what: 1
VER_SUR_VP_THREAD_NOT_ALONE (-5640) - Process Verification Failure:
The process has more then one thread.

The issue can be reproduced at will with the following steps:

  1. Download the the PUM Image DPK.
  2. Run the DPK setup script.
  3. The DPK automatically imports the OVA file.
  4. The DPK starts the VirtualBox software and error occurs.


  1. Manually start the Virtual box software.
  2. Manually import the OVA file into VirtualBox.
  3. After the OVA was imported, start the VirtualBox Image by highlighting the application and clicking the big green START arrow.

The issue has the following business impact:
Due to this issue, users cannot deploy the FSCM PUM 27 VirtualBox Image


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