COD DL: Fixing Rejected Response Files that Should not Have Loaded

(Doc ID 2384201.1)

Last updated on APRIL 09, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Goal

Is there a documented or recommended procedure for fixing a rejected response file(s) received from COD, for transactions that should not have been processed?

Here is one specific example scenario: a school had a couple disbursement files that were inadvertantly sent to COD twice, with the result that the 2nd instance of each file was rejected. The rejected files loaded into the system after the accepted ones, with the consequence that no further disbursements or adjustments can be sent for these loans without also being rejected as duplicates. How can this problem be fixed so that the information in Peoplesoft can be synchronized with COD and further changes can then be transmitted and accepted as normal?
 

Solution

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