EAM:Unable To Tie Work Order Back To Service Request

(Doc ID 2384547.1)

Last updated on APRIL 10, 2018

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When creating a Service Request and associated Work Order individually, that is to say the Work Order is not created directly via the 'Create Work Order¿ button on the Service Request page, user is unable to then associate the Work Order to the Service Request from the Work Order page. System allows the user to select the Service Request from the Work Order page and save, however the Work Order is still not associated to the Service Request when viewed from Service Request page. The Work Order ID field remains empty.

REPLICATION STEPS
=================
1 Create Service Request Navigation: Home > Maintenance Management > ServiceRequest Management > Agent Service Request > Add a New Value Save ServiceRequest
2 Create/Save Work Order Navigation: Home > Maintenance Management > ServiceRequest Management > Work Order Management > Work Order > Add a New ValueAssign previousy created Service Request to Work Order. Click Save.
3 View recently assigned Service Request after saving it to a Work Order . No associated Work Order observed on the Service Request.

Cause

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