Error in Copy Service Indicator when Long Description is Too Long

Last updated on APRIL 16, 2018

Applies to:

Symptoms

In CS 9.2,
When trying to copy a Service Indicator Code, users get the following errors when selecting the copy button:


ERROR
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A fatal PeopleCode SQL error occurred. Please consult your system log for details.

SQL error in Exec. (2,280) SCC_SI_SETUP.SrvcIndCodeTbl.OnExecute Name:ExecCopy PCPC:4471 Statement:28
Called from:SCC_SI_WRK.SCC_SI_LNK3.FieldChange Statement:7

During the execution of SQL, an error occurred in the Exec subroutine. The preceding message should have described the SQL being executed.


STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Set Up SACR > Common Definitions > Service Indicators > Service Indicator Table.
2. Retrieve an existing active service indicator code with a service impact of AENR.
3. Select the Copy button.
4. Enter the Academic Institution value and enter a new service indicator code.
5. Select Copy (Service Indicator) button.

BUSINESS IMPACT
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The issue has the following business impact:

Due to this issue, users cannot successfully use the Copy button to copy a service indicator code.

Changes

Cause