Due Charge Descriptions Not Appearing After Tools Upgrade

(Doc ID 2385813.1)

Last updated on APRIL 13, 2018

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On CS 9 Bundle 48 with PeopleTools 8.56, the Due Charges page does not display correctly. The Item Type, Item Term, Account Nbr and Account Term are not displayed.

This started after an upgrade to PeopleTools 8.56 and a database upgrade from 12.1 to 12.2.

EXPECTED BEHAVIOR
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It is expected all fields will display properly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the View Item Due page

Changes

 Upgrade Oracle DB from 12.1.0.1 to 12.2.0.1

Cause

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