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PI 15 - Followed Case Shows HR Representative's Full Name (Doc ID 2389291.1)

Last updated on APRIL 20, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


ISSUE
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Followed case shows HR Representative's full name

An employee navigates to HR Service Center > Known Issues. When an employee clicks ‘Follow’ on an announcement, the notes in the case change the person who added the note from ‘HR Representative’ to the representative’s full name. If the employee clicks unfollow, it reverts back to ‘HR Representative’. (see attachment)


STEPS
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The issue can be reproduced at will with the following steps:
1. HR Service Center > Known Issues - follow an issue/unfollow an issue to see the name change.

Changes

 

Cause

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