Candidate Gateway Missing Facets After Moving Database

(Doc ID 2390010.1)

Last updated on APRIL 23, 2018

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 12 PT 8.54.31version, Job/Applicant Index/SES

ACTUAL BEHAVIOR
---------------
Facets are not coming up on Candidate gateway

EXPECTED BEHAVIOR
-----------------------
Facets should appear on Candidate gateway

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu ~ Careers
2. Click on View all Jobs
3. Job postings are shown but facets are not shown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
They have moved all their environments to new Linux server and have been down for over 24 hours with this move (production),
so we need to get back up ASAP. Issue is not there in Other environments, Only in Production

Cause

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