Getting Error Message When Generating ADVIS Advising Report

(Doc ID 2390429.1)

Last updated on MAY 02, 2018

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Transcripts

Getting error message when generating ADVIS Advising Report

Getting error when trying to generate an advising report in Campus Solutions

Message: Condition record not found, key = 000111(000001553,0020). (14600,405)
 

ERROR
-----------------------
Condition record not found, key = 000111(000001553,0020). (14600,405)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Main Menu > Records and Enrollment > Transcripts > Transcript Request
2. Enter the Request Header Information and specifying ADVIS transcript type.
3. Enter the Request Detail Student id and click the Process Request button.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate an Advisement Report successfully

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms