Employee's Name is Missing in Email Notification Received By The Administrator Under "Address Change " for a State Change Done.

(Doc ID 2390496.1)

Last updated on APRIL 30, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Job / Personal Information

ACTUAL BEHAVIOR
---------------
When an employee makes a change to their state in their address, the email notification sent to their Administrators does not contain the name of the Employee. Reads as follows...

"An employee has changed their state in their address. Here is the new address information:

Emplid:KU0007
Name:
New State:FL"

EXPECTED BEHAVIOR
-----------------------
When an Employee makes a change to their state in their address, the email sent to their Administrators should contain the name of the Employee. Should read as follows...

"An employee has changed their state in their address. Here is the new address information:

Emplid:KU0007
Name: Betty Locherty
New State:FL"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Self Service -> Personal Information -> Personal Details.
2. Click Address Row to Edit.
3. Make a change to the Address State the Save changes.
4. Administrator received an email.
5. Notice the email received by the admin’s does not have the Employee's name.


Changes

 

Cause

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