E-CLOUD: Provisioning An Environment Using Cloud Manager 5.03 Fails With Error "Changing the Passwords for the Environment has Failed"

(Doc ID 2391750.1)

Last updated on APRIL 26, 2018

Applies to:

PeopleSoft Cloud Manager - Version 05 and later
Information in this document applies to any platform.

Symptoms

On : 05 version, Managing Environments

Provisioning an environment using Cloud manager 5.03 fails with error

ERROR
-----------------------

In console.out:
Probable Callback -->Changing the Passwords for the Environment has Failed 

In out.log:
Exiting the PeopleSoft environment setup process.
---->The "Provision Status" from the host[xxx-lnxft-1] is: Changing the Passwords for the Environment has Failed
2018-04-20 19:50:14,574 DEBUG Sending provisioning result back with content: {'taskId': u'xxxx',
 'taskResult': {'envDetails': '"{}"',
  'envName': u'XXX',
  'message': 'Provisioning of Full Tier Components for XXX',
  'stackId': u'xxxx',
  'stepstatus': 'FAILED',
  'tiertype': 'DBTier'},

STEPS
-----------------------

The issue can be reproduced at will with the following steps:
1. Provision an environment with Cloud Manager 5.03
2. Observe that the instance provisioning fails with the reported error


Changes

 

Cause

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