E-PIA: Cannot log into the application with IE when using F5 load balancer and SSL offloading .on tools 8.55.21

(Doc ID 2393011.1)

Last updated on MAY 07, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

 On an environment set up with a load balancer and SSL  on tools 8.55.21 login with Chrome is successful, However when attempting to log in with IE  after the user is challenged for credentials  the user is not routed into the application . the page either simply spins or route to an error page : "Hmmm...can't reach this page". The url is formed correctly."

Changes

 

Cause

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