Email Body Is Not Displayed On Inbound Email Workspace Page; The Inbound Email Has a Blank Email Body

(Doc ID 2393129.1)

Last updated on APRIL 30, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Goal

 Customers need to see the email body displayed from Correspondence > Search Inbound Email...when opening an email and viewing it on the Email Workspace page.  Sometimes the email body is blank.

Solution

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