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E-MCF: PSMCFSendMailException: Brief Message:501 5.5.4 Invalid domain name (Doc ID 2393645.1)

Last updated on MAY 01, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Sample Environment :
-------------------
PeopleTools 8.56.06 ( upgraded from 8.55.13)
CRM 9.2 Pum Image 14

Issue:
--------
The site upgraded tools 8.55.13 to 8.56.06 and applying CRM PI 14 from PI 13.  Subsequently,  within peoplesoft CRM,  when trying to send email from the application,  getting the error message per below.   This error is received when the transaction is processed on one of the machines hosting the appserv domain ( issue limited to one machine/domain).  There is another machine hosting a appserv domain and the issue does not occur on that machine.  
 
Error:
--------
PSMCFSendMailException: Brief Message:501 5.5.4 Invalid domain name


Appserv log shows:


PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): Creating SendMailException
PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): PSMCFSendMailException
PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): PSMCFSendMailException: Context: OutboundEmail.Send method called
PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): PSMCFSendMailException: Java Exception: javax.mail.MessagingException
PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): PSMCFSendMailException: Brief Message:501 5.5.4 Invalid domain name

PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): PSMCFSendMailException: Detail Message:javax.mail.MessagingException: 501 5.5.4 Invalid domain name

at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:2023)
at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:1440)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:644)
at javax.mail.Service.connect(Service.java:295)
at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.connect(MCFOutboundEmail.java:1338)
at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.connect(MCFOutboundEmail.java:1300)
at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:1513)

PSAPPSRV.727 (1053) [2018-04-30T07:53:17.634 N664DA@ttncltmsp-snat-248.travp.net (IE 11.0; WIN7) ICPanel] ZbrUpEwrVxMkcg 6508046861524590593 N664DA (0) (PSAPPSRV): Enter SetErrorMessageInAppClass
PSAPPSRV.17728 (4938) [2018-04-30T07:53:21.511 GetCertificate] quZRGdd+NLtoKA 6902606908425956353 - (3) Returning context. ID=SITESCOPE, Lang=ENG, UStreamId=075321511_17728.4938, Token=PSFT_CR/2018-04-30-03.53.21.560374/SITESCOPE/ENG/tOP21e8a13RnHadsfWAIlC96h8s=
PSMONITORSRV.28724 [2018-04-30T07:53:30.992] - - - (2) (PerfMon Agent) Failed to deserialize GetAgentIDResponse.

Changes

 

Cause

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