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E-MCF: PSMCFSendMailException: Brief Message:501 5.5.4 Invalid domain name (Doc ID 2393645.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Sample Environment :
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PeopleTools 8.56.06 ( upgraded from 8.55.13)
CRM 9.2 Pum Image 14

Issue:
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The site upgraded tools 8.55.13 to 8.56.06, and is in the process of applying CRM PI 14 from PI 13. Subsequently, within peoplesoft CRM, when trying to send email from the application, they are getting the error message shown below. The error is received when the transaction is processed on one of the machines hosting the application server domain (the issue is limited to one machine/domain). The issue does not occur on another machine hosting an application server domain.

 
Error:
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Cause

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In this Document
Symptoms
Cause
Solution


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