Financial Aid Self Service Accept/Decline 'Further Processing Required' Error Resulting in Rejected Status for Transaction

(Doc ID 2395025.1)

Last updated on MAY 04, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : CS 9.0 Patch 27268593 RESOLUTION FOR YRP CROSSOVER AND REPACKAGING BUGS and CS 9.2 Patch 27276542 ALLOW YEAR ROUND PELL CODE TO AWARD ADDITIONAL PELL IN CROSSOVER

After applying the latest Pell Critical Patch/PRP as indicated above, the following error occurs when students attempt to submit transactions from the Financial Aid Self Service Accept/Decline component, and the transactions end up in Rejected status

ERROR
-----------------------
Further Processing Required - Errors were encountered while this transaction was trying to save to the database. Please contact the Financial Aid office to ensure that your updates are processed. Check back periodically as further action may be required.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Financial Aid Accept decline
2. Accept all item types
3. Click submit and yes

WHAT IS WORKING
--------------------------
The issue seems to affect all students, however other award processes may work normally. The self service problem was fine until applying the latest patch.



Changes

 

Cause

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