Resume Upload Fails From PS HRMS Career Page With 'FTP library Error code : 67 - Login denied' (Doc ID 2395628.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Symptoms

On : 9.2 version, URL/Site Issues

Resume upload fails from PS HRMS career page

When we are trying to upload resume from carrers page in PS HCM we get below error.
"Your attachment upload failed. Please try again later. (18175,5079)".

When enabled PC trace got below message in trace file
EvalAddAttachment: continuing from resume point.
PSAPPSRV.7778 (23) 1-37787 04.00.09 0.000025 EvalAddAttachment: processed URL object (on resume).
PSAPPSRV.7778 (23) 1-37788 04.00.09 0.000031 IsURLValid: masked specified FTP URL = sftp://servername/psoftfs/resumes/
PSAPPSRV.7778 (23) 1-37789 04.00.09 0.000084 EvalAddAttachment: preparing to upload file to its ultimate destination on FTP server.
PSAPPSRV.7778 (23) 1-37790 04.00.09 0.000015 ExecutePutAttachment: entering.
PSAPPSRV.7778 (23) 1-37791 04.00.09 0.000015 ExecutePutAttachment: massaged destination file name.
PSAPPSRV.7778 (23) 1-37792 04.00.09 0.003057 PSCurlFileTransferSession: Authentication Type : 2 - PASSWORD
PSAPPSRV.7778 (23) 1-37793 04.00.09 0.000175 PSCurlFileTransferSession: Properties for file transfer object are set succesfully.
PSAPPSRV.7778 (23) 1-37794 04.00.09 0.014290 PSCurlFileTransferSession: Upload using file transfer library object.
PSAPPSRV.7778 (23) 1-37795 04.00.09 0.000030 PSCurlFileTransferSession: Upload: Source File : 1340026998.txt
PSAPPSRV.7778 (23) 1-37796 04.00.09 0.000000 PSCurlFileTransferSession: Upload : Protocol - 3.
PSAPPSRV.7778 (23) 1-37797 04.00.09 0.000006 PSCurlFileTransferSession: Upload : Properties set.
PSAPPSRV.7778 (23) 1-37798 04.00.11 2.467304 PSCurlFileTransferSession: Upload : File Transfer Failed : FTP library Error code : 67 - Login denied
PSAPPSRV.7778 (23) 1-37799 04.00.11 0.000005 PSCurlFileTransferSession: MapErrorcode.
PSAPPSRV.7778 (23) 1-37800 04.00.11 0.000160 ExecutePutAttachment: Return code : 8
PSAPPSRV.7778 (23) 1-37801 04.00.11 0.000013 ExecutePutAttachment:

ERROR
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"Your attachment upload failed. Please try again later. (18175,5079)"




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upload resume from careers page in PS HCM
2. Received error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot test in QA environment and this is impacting their go-live.

Cause