My Oracle Support Banner

CRM 9.2 - From The Search Case Tile - Assigned To Lookup Does Not Take You Back To Search Case Page (Doc ID 2396214.1)

Last updated on MAY 08, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE
---------------
From the Search Case Tile - Assigned To lookup does not take you back to Search Case page

The issue is replicated in CRM 9.2 PUM 13.

  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as VP1
2. Using Fluid navigation, Navigate to HR HelpDesk Mananger and the HR HelpDesk Center
3. Click on Search Existing Cases
4. Click on Assigned To Lookup
5. Search for an Employee/Agent to whom the case is assigned
Clicking on the name does not do anything.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.