E-AD: Cannot Download .rtf Documents Using IE With MS Office 2016
(Doc ID 2399625.1)
Last updated on FEBRUARY 07, 2019
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and laterInformation in this document applies to any platform.
Symptoms
On : 8.55 version, File Attachments
ACTUAL BEHAVIOR
---------------
Cannot Download "Talent Review" Documents using IE with MS Office 2016
When trying to download Talent Review documents using IE 11 and MS Office 2016, users are receiving a document which loads to a PeopleSoft login screen. We are navigating to the Talent Review profile/page (of any given user) and selecting the "Print" button in the upper right-hand corner to download the contents to a Word document. However, once downloaded and after selecting "Open" the document opens to a PeopleSoft login prompt and does not display any of the Talent Review contents.
Notes:
- This is only occurring for users with IE 11 and MS Office 2016
- Users using IE with prior versions of MS Office (such as 2013) do NOT experience this issue
- Users with Chrome or Firefox have not been experiencing this issue
- It seems that this is related to the fact that IE is trying to open the documents in the browser itself
- (In MS Office) We have tried unchecking all "Protected View" settings but the error persists
- The issue can only be avoided by saving the file first, before opening
EXPECTED BEHAVIOR
-----------------------
It should open the file and not bring the user to the login page.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the file in IE11/MS2016
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |