E-AD: Cannot Download .rtf Documents Using IE With MS Office 2016

Last updated on MAY 16, 2018

Applies to:

Symptoms

On : 8.55 version, File Attachments

ACTUAL BEHAVIOR
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Cannot Download "Talent Review" Documents using IE with MS Office 2016

When trying to download Talent Review documents using IE 11 and MS Office 2016, users are receiving a document which loads to a PeopleSoft login screen. We are navigating to the Talent Review profile/page (of any given user) and selecting the "Print" button in the upper right-hand corner to download the contents to a Word document. However, once downloaded and after selecting "Open" the document opens to a PeopleSoft login prompt and does not display any of the Talent Review contents.

Notes:
 - This is only occurring for users with IE 11 and MS Office 2016
 - Users using IE with prior versions of MS Office (such as 2013) do NOT experience this issue
 - Users with Chrome or Firefox have not been experiencing this issue
 - It seems that this is related to the fact that IE is trying to open the documents in the browser itself
 - (In MS Office) We have tried unchecking all "Protected View" settings but the error persists
 - The issue can only be avoided by saving the file first, before opening



EXPECTED BEHAVIOR
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It should open the file and not bring the user to the login page.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view the file in IE11/MS2016

Cause