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CRM 9.2 - Error In Reported By Field When Worker Name Has A Duplicate Or Similar Value (Doc ID 2399927.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


PUM: Image 13, CRM 9.2
PT Version: 8.55.12

Problem statement
When a user navigates to HelpDesk - Case Search - Create a new case and encode manually the employee with duplicate name the following error message is shown:

Error message
The value in the field is invalid (17831, 9255)

Reported by name is invalid 17831, 925


1. Create two employees in CRM
2. Employee1 Name : ABC XYZ
3. Employee2 name : ABC XYZ2
4. While creating the Helpdesk case, please search for Reported by Name with ABC  XYZ
5. Provide the required field values then save the case.
6. The above error message is received.





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