CRM 9.2 - Error In Reported By Field When Worker Name Has A Duplicate Or Similar Value

(Doc ID 2399927.1)

Last updated on MAY 17, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


PUM: Image 13, CRM 9.2
PT Version: 8.55.12

Problem statement
----------------------------
When a user navigates to HelpDesk - Case Search - Create a new case and encode manually the employee with duplicate name the following error message is shown:

Error message
----------------------
The value in the field is invalid (17831, 9255)

Reported by name is invalid 17831, 925

 

Steps
--------
1. Create two employees in CRM
2. Employee1 Name : Rex Romano
3. Employee2 name : Rex Romano2
4. While creating the Helpdesk case, please search for Reported by Name with Rex Romano
5. Provide the required field values then save the case.
6. The above error message is received.

 

Changes

 

Cause

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