EGL9.2: Documents Remain Locked & Can't Be Modified Even After Unlocking Process Instance On Commitment Control 'Source Header Unlock' Page

(Doc ID 2400441.1)

Last updated on MAY 18, 2018

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

While budget checking 1 or more documents [Journal, Requisition, PO, Voucher, Item, Expense report, Travel Auth etc] in batch, if the process gets cancelled manually or abends abnormally then few document still remains locked & can't be modified on their corresponding components even if the process instance is unlocked by using the Commitment Control 'Source Header Unlock' page. Please refer to attachment to understand scenario[Journal lock example].

Is this a defect ?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms