EAR9.2: Overdue Charges Included Twice In Dunning Letters

(Doc ID 2400443.1)

Last updated on JUNE 22, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When trying to set up the Dunning Letters and when validating the letters,
it appears overdue charges are getting included in the account balance as well as getting charged again as Overdue Charges.

For example:

In the ITEM_ACTIVITY table,

Entry Amount for Entry Type IN has 569.58
Entry Amount for Entry Type OC has 14.61

After generating Dunning Letter (ARX33000);

Customer Balance shows as 584.19 (this amount means 569.58 + 14.61, so it includes in overdue charge amount.)
Overdue Charge amount shows as 14.61
Grand Total shows as 598.80 (this means 584.19 + 14.61)

However, Overdue Charge amount includes twice on Dunning Letter.

Step:
-----------------------------
This issue can be replicated by the below step;
1. Run Extract Dunning Letter Info
2. Run Print Letter (ARX33000)

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms