Error "The field Reference Name is required. You must enter a value for it before proceeding." When Updating Phone Number Of Reference In Recruiting

(Doc ID 2401645.1)

Last updated on MAY 21, 2018

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When attempting to modify the reference number that has been entered by an external applicant ; the recruiter received error trying the save the changes.

the following error occurs.

ERROR
-----------------------
The field Reference Name is required. You must enter a value for it before proceeding.


STEPS
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Step 1: Register as an external applicant.
Step 2: Now login as the applicant and apply for an available job opening.
Step 3: Click on Apply for Job.
Step 4: Enter all the required information in the application. Ensure that you enter references for the applicant. Click on Add Reference in Step 5.
Step5: Enter the required fields and the phone number of the reference.
Step 6: Repeat step 5 for a second and third reference.
Step 7: The reference details entered .
Step 8: Now proceed with the application and enter all the required fields. Submit the application once done.

Step 9: The application has been successfully submitted.
Step 10: Now login as recruiter (PS) and access the applicant data. Select the References section in the Applicant Data tab.
Step 11: Now try to update the phone number of one of the references.
Step 12: Now click on Save. The below error message appears which is inappropriate.Error: The field Reference Name is required. You must enter a value for it before proceeding.
But the reference name has already been entered for all the references.



Changes

 

Cause

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