EAR 9.2: GL Journal For AR Payment Results In Error When Payment Is In USD And Item Is In CAD.

(Doc ID 2401899.1)

Last updated on JUNE 06, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : FSCM 9.2 PUM 26, Journal Generator

When Payment in USD is applied successfully to CAD item in AR, and journal is generated to GL, Journal Entry goes to Error with following error message:

ERROR
-----------------------
'Journal is not balanced on journal totals or balancing ChartField totals'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In AR pages: Process CAD BU USD payment to CAD Item. Post payment.
2. Generate Journal. 
3. Journal is in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create journal.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms