MSS Termination Transaction Not Saving When Encountering A CI Error Deadlock issue

(Doc ID 2402203.1)

Last updated on MAY 23, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to perform MSS termination,the following error contain in the mail.

ERROR
-----------------------
The following transaction has failed to update the database.
Employee ID: %2
Employee Name: %3
Transaction: %4
Employee Record: %5
Effective Date: %6
Effective Sequence: %7
Action: %8
Action Reason: %9

CI error (i.e. No buffer rows, or contention/deadlock on the PSIBQUEUEINST or PSAPMSGPUBSYNC ),


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

When MSS Termination Request is submitted CI error occurs.The PS_HR_TERM_DAT and PS_HR_TERM_STA have no record for that submitted termination transaction and at the same time an email with %number bind variables is sent.

Changes

 

Cause

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