E-PUM: Applying HCM PUM 25 Fails During 'COMPARE REPORT FROM FILE', TRACE Has PSAFFIRM Errors

(Doc ID 2402659.1)

Last updated on MAY 24, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, HR Maintenance

During the patching process with HCM 9.2 PUM 25 on a new installation of HCM 9.2 and PT 8.55.14, while applying the change package, the process fails in step "Running and Reviewing Compare Reports" in the sub section for Running CP Compare Reports

ERROR
-----------------------
No error is found in the Change Assistant logs. The Change Assistant step 'Running CP Compare Reports' just stops without completion.

There are PSAFFIRM errors when the step is run with tracing enabled.

PSAFFIRM(0) failed at <Drive>:\pt85514b-retail\peopletools\src\pssys\stmget.cpp, line 3962.  Processing will abort.
PSAFFIRM(0) failed at <Drive>:\pt85514b-retail\peopletools\src\pssys\stmget.cpp, line 3962.  Processing will abort.
Process aborted.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Applying PUM 25 to an HCM 9.2 and PT 8.55.14 environment.

2. Running Change Assistant step 'Running CP Compare Reports'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete applying HCM 9.2 PUM 25 to the target environment

Changes

 

Cause

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