E-MCF: "javax.mail.MessagingException: Connection dropped by server?; nested exception is: java.io.IOException: Connection dropped by server? at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:726)" (Doc ID 2407303.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

When running the mail server connection test, the following connection error is encountered. The mail server is configured for IMAP and TLS connection.

Error:

javax.mail.MessagingException: Connection dropped by server?;
 nested exception is:
java.io.IOException: Connection dropped by server?
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:726)
at javax.mail.Service.connect(Service.java:364)
at com.peoplesoft.pt.integrationgateway.targetconnector.pop3.MCFMailBox.open(MCFMailBox.java:417)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.processMessage(GetMailTargetConnector.java:626)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.send(GetMailTargetConnector.java:135)
at com.peoplesoft.pt.integrationgateway.service.BasicConnectorInvocator.execute(BasicConnectorInvocator.java:131)
at com.peoplesoft.pt.integrationgateway.framework.GatewayManager.invokeService(GatewayManager.java:148)
at com.peoplesoft.pt.integrationgateway.framework.GatewayManager.connect(GatewayManager.java:192)
at com.peoplesoft.pt.integrationgateway.listeningconnector.PeopleSoftListeningConnector.doPost(PeopleSoftListeningConnector.java:186)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.peoplesoft.pt.integrationgateway.listeningconnector.PeopleSoftListeningConnector.service(PeopleSoftListeningConnector.java:87)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)

Steps to Replicate:

1) Navigate to PeopleTools - > Multichannel Framework - > Email - > Sample page- > GetMail - Server

2) Enter the mail server Username, Password, Server (mail server name) and IB Nodename (Name of the PeopleSoft Integration Broker node which is used to access email from the mail server and where the mail server properties have been defined. The default is MCF_GETMAIL)

3) For the Read Headers section, choose Message Count from the drop-down list box and click Fetch.

Changes

Cause

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