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E-MCF: "javax.mail.MessagingException: Connection dropped by server?; nested exception is: java.io.IOException: Connection dropped by server? at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:726)" (Doc ID 2407303.1)

Last updated on JUNE 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Sample Environment:
----------------
Tools 8.56.04 ( upgraded from 8.55.13)

CRM 9.2 Upgrade / Test environment

Issue:
---------
The site recently upgraded from 8.55.13 to 8.56.04.   After the upgrade, the site is getting connection error when accessing their CRM mailbox using IMAP.  The mail server is configured for TLS connection.  The site is able to access the mailbox from the 8.55 environments.

Error Stack:

javax.mail.MessagingException: Connection dropped by server?;
 nested exception is:
java.io.IOException: Connection dropped by server?
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:726)
at javax.mail.Service.connect(Service.java:364)
at com.peoplesoft.pt.integrationgateway.targetconnector.pop3.MCFMailBox.open(MCFMailBox.java:417)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.processMessage(GetMailTargetConnector.java:626)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.send(GetMailTargetConnector.java:135)
at com.peoplesoft.pt.integrationgateway.service.BasicConnectorInvocator.execute(BasicConnectorInvocator.java:131)
at com.peoplesoft.pt.integrationgateway.framework.GatewayManager.invokeService(GatewayManager.java:148)
at com.peoplesoft.pt.integrationgateway.framework.GatewayManager.connect(GatewayManager.java:192)
at com.peoplesoft.pt.integrationgateway.listeningconnector.PeopleSoftListeningConnector.doPost(PeopleSoftListeningConnector.java:186)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.peoplesoft.pt.integrationgateway.listeningconnector.PeopleSoftListeningConnector.service(PeopleSoftListeningConnector.java:87)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)

Changes

 

Cause

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