Waiver Amount Is Not Getting Applied In The Student Account.

(Doc ID 2409098.1)

Last updated on JUNE 08, 2018

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

Campus Solutions 9.0 waivers assigned to a waiver group and attached to a  Course List fee and Course fees are being calculated and posted to the student account. During tuition calculation, these waivers are left in excess on the student account. The waiver item type has a higher priority than personal payments that remain applied to charges.

Each time tuition calc runs it creates a new item line sequence to adjust/correct the waiver item number giving an almost flip flop effect or on again off again amount.

ACTUAL BEHAVIOR
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Waivers granted for course fees, or course list fees are being calculated and posted to the student account but are not remaining applied to the student's charge for Course Fees or Course List Fees.

EXPECTED BEHAVIOR
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The waiver code should apply to the fee structure it is associated with.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
2. Select a student with course fees and course list fees who is eligible for waivers;
3. Click the Calculate Tuition and Fees button.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the credits are not applying to the expected charges. The excess monies on the account (and there should be an excess) cannot be refunded. Waivers are not a valid tender; therefore, cannot be refunded. Waivers are merely an institutional credit.

Cause

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