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E-PIH: Adding an Image To News And Events Article/ Content Management give Error 500 (Doc ID 2409680.1)

Last updated on JUNE 14, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Environment:
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PT 8.55.11, iHub 9.1

Issue:
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When trying to add an existing image to an article I get an error 500 Internal Server Error

ERROR
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Error 500 -- Internal Server Error

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigation: NavBar > Navigator > Content Management > News Publications > Browse Publications
2. Click TN Edison News > News and Events
3. Click Add Article
4. Select ‘Text or HTML’ as Content Type and press OK
5. Enter TEST in the Title, Source, Summary fields. Then click the Associated Image link.
6. Click the Add Existing Image button
7. Select an image ID and press OK. (in this example I am selecting image ID 3453)
8. After pressing the OK button the page spins for about 3 seconds and becomes unresponsive. , refresh the page and an Error 500 message is received. 



Cause

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In this Document
Symptoms
Cause
Solution


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