BI 9.2: VAT Error On Saving The Adjustment Bill "Can't Save This Bill In 'Ready'/'Temp Ready' Status. Some Header & Line VAT fields Are Out Of Sync."

(Doc ID 2409789.1)

Last updated on JUNE 11, 2018

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

The system is throwing unnecessary Error Message (12500,495) for a Billing Invoice that has been created via the Copy Single Bill functionality, a new line is added through the Express Bill component, and its status has been changed to RDY from NEW.

REPLICATION STEPS:

  1.- Create a Bill online with 2 lines:
  a) VAT Header - VAT applicable, Recalculate at Payment - checked
  b) Line 1 - VAT applicable: Taxable
  c) Line 2 - Vat applicable - Out of Scope of VAT
  2.- Create Copy of Single Bill
  3.- Go to Express bill, and open the new invoice created by copying. Perform below steps for the new invoice created in one go (without navigating out of the component - Express bill)
  a) Add a new line to the bill created - VAT Applicable - Taxable. Provide revenue distribution details.
  b) Save the bill in 'NEW' status. System allows to save the bill.
  c) Change the bill status to 'RDY' status and 'Save'. System prompts VAT Error Message.
  4.- Navigate out of the component and re-open the invoice. Change the bill status to 'RDY' and save. System allows to save the bill this time.

ERROR MESSAGE:

  " Can't save this Bill in 'Ready'/'Temp Ready' status. Some Header & Line VAT fields are out of sync. (12500,495)
  VAT bills require that Ship From Country, Ship To Country, VAT Reporting Country and Customer's VAT Registration Country must be the same for the bill header and all its lines. VAT Treatment of each bill line must belong to VAT Treatment Group of the bill header. Go to Bill Header VAT Information and Line - VAT Info page(s) and change those fields to be insync. Please do not forget to click on 'Adjust Affected VAT Defaults' or 'Reset All VAT Defaults' button after changing the fields. "

CUSTOMER ENVIRONMENT:

  - PeopleSoft Enterprise FSCM 9.2 Image #25
  - PeopleTools Version 8.55.18
  - Oracle Database Platform
  - DEMO Environment

ACTUAL RESULT:

The Error Message is confusing to the User, as if the User gets out of the component, and then returns and reopens the transaction, and sets it to RDY status, the same Error Message is no longer being triggered, though nothing has changed on the Billing Invoice Header and Line levels.

EXPECTED BEHAVIOR:

The Error Message (12500,495) should only take place when it is truly meeting the criteria needed, and allow the User to save the transaction if all is fine, such as in Step #3.

Changes

 

Cause

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