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Case Print View Display Issues (Doc ID 2410045.1)

Last updated on FEBRUARY 01, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ACTUAL BEHAVIOR
---------------
Case ID is misaligned and Status incorrectly displays in the top right corner.

EXPECTED BEHAVIOR
-----------------------
Expected Results: Case ID should align to the left above the Employee Information group box. Duplicate Status field should be hidden.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. logged in as an agent
2.Click the "Print View" button in the toolbar.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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