Case Print View Display Issues

(Doc ID 2410045.1)

Last updated on JUNE 12, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ACTUAL BEHAVIOR
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Case ID is misaligned and Status incorrectly displays in the top right corner.

EXPECTED BEHAVIOR
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Expected Results: Case ID should align to the left above the Employee Information group box. Duplicate Status field should be hidden.

STEPS
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The issue can be reproduced at will with the following steps:
1. logged in as HHDUSA_AGT1
2.Click the "Print View" button in the toolbar.



Cause

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