Fluid HRHD Suggested Solutions Error

(Doc ID 2410428.1)

Last updated on JUNE 12, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Setup - Other

When attempting to create case,
the following error occurs.

ERROR
-----------------------
First operand of . s NULL, so cannot access member Fetch.
FUNCLIB_HHD_SS.RC_UTILITY_FUNC. Field Formula Name: Populate Suggested Solutions PCPC: 15763 Statement 293
Called from RC_SS_CCASE_FL. GBL. Post Build Statement:19


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Define CTD Default values, except "Detail" value
2. Create Case




Changes

 

Cause

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