EBI:eBill - Message Center Issue - When A Broker Relationship Exists

(Doc ID 2410915.1)

Last updated on JUNE 18, 2018

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Usability

ACTUAL BEHAVIOR
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eBill - Message Center

Message Center issue - When a broker relationship exists, if the customer is changed while in the “Contact Us” tile, the Invoice List selection in the message does not update to reflect the selection of a new customer.
 

EXPECTED BEHAVIOR
-----------------------
Invoice List should always display the invoices associated with the customer account used within the Contact Us tile.

Steps To Replicate:-

  1.  Log into Customer Portal
  2. Click "Contact Us" tile
  3. Click "Add New Message"
  4. Click Invoice ID magnifying glass
  5. Invoices list for customer on first screen.
  6. Cancel 2 open windows
  7. Drop down list of customers and pick a different one
  8. Click "Add New Message"
  9. Click Invoice ID magnifying glass
  10. Invoices list for the same (previous) customer

Changes

 

Cause

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