E-ES: No Results Returned if PeopleSoft uses an Oracle GridRAC

(Doc ID 2414039.1)

Last updated on JUNE 21, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

We use Oracle gridrac for the database. The database name is CSPRD, but, server instances are configured such that batch processes use a database name of CSPRDBAT and online transactions use a database name of CSPRDOLT. This controls to which nodes of the gridrac the transactions are directed.

The process that populates the index is the batch app engine PTSF_GENFEED, which would use CSPRDBAT.
The online searches in PIA would use CSPRDOLT.
We see the index name on the Elasticsearch cluster contains "csprdolt", so "ptportalregistry_csprdolt".
But the documents inside the index are linked to 'csprdbat' somehow.

How to resolve this?

 

 

Cause

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