E-PORTAL: Receiving the following Error: "Custom Javascript Error Reference Error: PTRTEFillcache Is Not Defined"

(Doc ID 2414947.1)

Last updated on JUNE 25, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

PT 8.55.21

User is receiving the following error when navigating to the Total Rewards page

ERROR
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CUSTOM JAVASCRIPT ERROR REFERENCEERROR: PTRTEFILLCACHE IS NOT DEFINED


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to PIA

2. Open the "Employee Self Service" home page

3. Click on the "Total Rewards" tile

4. Observe the error

 

Cause

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