E-Portal: Error Getting Content In Portal

(Doc ID 2415133.1)

Last updated on JUNE 25, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Student Records Self Service

When attempting to log into the Portal the following error occurs.

ERROR
-----------------------
Error getting content.

The Campus Solutions system is accessible without errors, and the Staff and Admin pages in the portal are accessible without errors as well however an error occurs for CS content being displayed in the portal.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to portal
2. you would navigate to student self service page to see errors.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access pages

Changes

 

Cause

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