E-MCF: Sending Mail Notification Fails After TLSv1.0 Blocked For Use: Error Could not convert socket to TLS

(Doc ID 2415249.1)

Last updated on JUNE 25, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : F8.55.13-.19 PT 8.56.06-8.56.08 version, MCFOutboundEmail.

Reporting Site had TLS with Authentication working on Exchange Mail Server successfully using SMTPUserName & SMTPUserPassword for Authentication on Port 25. The Exchange Team made an Enterprise wide change to block use of TLSv1.0 and require TLSv1.2 be used. Since this time, no email can be sent from PeopleSoft. Errors are now seen in both the APPSRV_MMDD.log and the SMTPM_D.log. When packet trace was done, it shows that TLSv1.0 is still being used.

ERROR
-----------------------
APPSRV_0516.LOG, which shows the following relevant data:



The issue can be reproduced at will with the following steps:
1. Successfully use TLSv1 with Authentication.
2. Block use of TLSv1.
3. Observe Email no longer works



Cause

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