Employee Self Service - Review Transactions Page Gets Timed Out

(Doc ID 2415519.1)

Last updated on JUNE 26, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : HCM HRMS 9.2
PUM Image 23
PeopleTools:  8.55.16 version, Component Processing

ACTUAL BEHAVIOR  
---------------
Users are timed out of the PeopleSoft application when trying to access the review transaction page.
Note: There are over 1500+ workflow transactions for user having this issue.

EXPECTED BEHAVIOR
-----------------------
Review transaction page should load all rows without timing out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in, Homepage is displayed
  2. Select a user having a very large number of workflow transactions (1,000+)
  3. Click on Navigator, go to Self Service – Review Transactions
  4. Review Transactions classic page is displayed
  5. Select Approval Status as ALL and Approval Process as Blank and click on Refresh button
  6. Page keeps on spinning and times out


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the review transaction page .

Changes

 

Cause

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