My Oracle Support Banner

E-FLUID : Getting "XML Is Invalid" Error Or Page Hangs For All Search Pages On PeopleTools 8.56 In All Browsers (Doc ID 2416677.1)

Last updated on JUNE 26, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Users are getting Error - "XML is invalid"/page hangs for all the search pages in IE/Chrome/Firefox

Issue occurs only if the branding options as below.

PeopleTools > Portal > Branding > Branding System Options on the environment.
Default Branding Theme: DEFAULT_THEME_FLUID
Theme Style Type: Classic Plus
Default Style Sheet Name: PSSTYLEDEF_TRANGERINE


The issue can be reproduced at will with the following steps:

1. Logon to PIA
2. Navigate to Main Menu > People Tools > Process Scheduler > System Process Requests
3. Leave basic search blank and hit search
4. Hanging occurs and in some browsers page loads with "XML is invalid" error

Press F12 and open the browse console tool can see below error
"XML5617: Illegal XML character. Line:158, Column 154"

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.