E-Fluid UI: Getting "XML Is Invalid" Error Or Page Hangs For All Search Pages On PT8.56 In All Browsers.

(Doc ID 2416677.1)

Last updated on JUNE 28, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Fluid UI

Getting Error - "XML is invalid"/page hangs for all the search pages in IE/Chrome/Firefox

Search Results grid from System Process Requests is causing the system to spin until it times out and sometimes page loads with "XML is invalid" error

Issue occurs only if the branding options as below.

PeopleTools > Portal > Branding > Branding System Options on the environment.
Default Branding Theme: DEFAULT_THEME_FLUID
Theme Style Type: Classic Plus
Default Style Sheet Name: PSSTYLEDEF_TRANGERINE


STEPS
--------

The issue can be reproduced at will with the following steps:
1. Logon to PIA
2. Navigate to Main Menu > People Tools > Process Scheduler > System Process Requests
3. Leave basic search blank and hit search
4. Hanging occurs and in some browsers page loads with "XML is invalid" error

Press F12 and open the browse console tool can see below error
"XML5617: Illegal XML character. Line:158, Coloum 154"

 

 

Changes

 

Cause

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