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EBILL9.2: Credit Item Marked For DD Cannot Be Payed With Other Payment Method (Doc ID 2417771.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

EBill Payment systems allow Users to select Credit Items and place them into the Payment Cart even though at the Direct Debit Profile ID linked to the Customer ID the 'Exclude Credit Items' flag has been selected.

REPLICATION STEPS:
Under >Set up Fin/SCM / Product Related / Receivables / Payments / Direct
Debit Profile Select Exclude Credit Items from Item Exclusion Options;
Create debit and credit items with payment method as DD
In Ebill items cannot be selected
Go Back and login as EMP and change the Payment Method from DD to Check
Select the items in eBill
Add the items to Chart and select Payment Method as DD; Total Payment Amount
Currency is displayed as 5 USD amount
Go Next
Finalize the payment
Payment Amount is 5 USD
The items are gray out under Balance Detail
No you cannot change the Payment Method anymore as the item as in process
Go back and login as EMP and run Create Direct Debit
Direct Debit processed is only the positive one, in total of 10 USD amount
Only the first positive item is selected to be processes as per Direct Debit
Profile setup
Run Receivables Update
Direct Debit is in status Complete
In eBill the Debit item can be selected but the Credit item is still grey out.

Cause

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In this Document
Symptoms
Cause
Solution
References


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