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EOPC: Pending Fluid Approval Does Not Show Pending Approvals For Approval Process ID 'Absence_Mgmt_ByPosMgmt', Approval Definition ID 'SHARE' (Doc ID 2417874.1)

Last updated on JULY 01, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise CS Campus Self Service - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : HCM 9.2 PI 23. Approval Framework (AWE) Fluid Approval

Upgraded from HCM 9.1 where Campus Solution was implemented. The Absence_Mgmt_ByPosMgmt Process ID with SHARE Definition had always been used for Absence Requests. After Upgrade the Pending Processes do not show up under the Fluid Approval Tile.

Expectation is the the Fluid Approvals will work with Absence_Mgmt_ByPosMgmt Process ID with SHARE Definition

The issue can be reproduced at will with the following steps, in an environment where HCM and Campus Solution coexisted, and HCM was upgraded to 9.1, and later upgraded to HCM 9.2.
1. Create Absence
2. Approver logs in.
3. Approval Tile not showing the Absence Request.
4. Updated Mobile Approval Options to use Process ID Absence_Mgmt_ByPosMgmt.
5. Made sure that all App Class for Process ID Absence_Mgmt_ByPosMgmt. matched what was delivered for AbsenceManagement.
6. The Fluid Approval page rendered ok, but the Pushback button is not hot.



Changes

 

Cause

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