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EOPC: Issues Accessing Absence Events for Approval and Disabled Pushback Button For Approval Definition ID "SHARE" (Doc ID 2417874.1)

Last updated on FEBRUARY 09, 2020

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise CS Campus Self Service - Version 9 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : HCM 9.2  Approval Framework (AWE) Fluid Approval

The various Absence Process ID (BySupervisorID, ByPosition_Mgmt, etc) with the Process Definition ID of SHARE had always been used for Absence Requests. After Upgrade the Pending Processes may not show up under the Approval Tile and/or if they do, the Pushback button may be disabled.

Expectation is the the Fluid Approvals will work with the "Absence Management BY" Process IDs with SHARE Definition ID

The issue can be reproduced at will with the following steps:


1. Create Absence
2. Approver logs in.
3. Approval Tile inconsistently not showing the Absence Request.
4. Updated Mobile Approval Options to use Process ID "AbsenceMgmt By" (using the approval routing per business requirement)
5. Made sure that all App Class for Process ID Absence_Mgmt_ByPosMgmt. matched what was delivered for AbsenceManagement.
6. The Fluid Approval page rendered ok, but the Pushback button is not hot.



Cause

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In this Document
Symptoms
Cause
Solution
References


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