EPY:Error When Click Submit Button for W4 PDF

(Doc ID 2418139.1)

Last updated on JULY 03, 2018

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms



When attempting to process a W4, the following error occurs.

ERROR
-----------------------
"an error has occurred during the submit process. Unknown failure".


STEPS TO REPLICATE
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a W4 record
2. Submit the changes via the pdf
3. The changes do not update in the application even though the pdf submits successfully

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update W4 records

Changes

 

Cause

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