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E-CA: Common Problems When Using Mapped Network Drive or UNC File Paths in Change Assistant (Doc ID 2418335.1)

Last updated on OCTOBER 11, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Change Assistant

Change Assistant running PT8.56

 

SCENARIO 1
-----------------------
Windows crash error "PeopleTools has stopped working." on the Change Assistant job step "Running Initial Alter Audit".

ERROR
-----------------------
"PeopleTools has stopped working."

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Change Assistant for PeopleTools Upgrade
2. Run the Upgrade job.
3. Error occurs on 'Running Initial Alter Audit" step.
4. "PeopleTools has stopped working." Windows crash error message occurs.
5. Change Assistant marks the step as complete (incorrectly).

 

 

SCENARIO 2
-----------------------

When attempting to define a database in Change Assistant the following errors are occurring.

ERROR
-----------------------
"Failed to test Access ID/Password.  JNI error:  Connection Reset by Peer. Socket error"


STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:

Error 1:
1. Define database using a mapped network drive (example X:\) for the PS_HOME location when defining the database.
2. Click "Next"
3. Error occurs.

 

 

 

SCENARIO 3
-----------------------

When attempting to apply a change package with UNC file paths defined for the Staging, Output, and Download directories, the following error can occur.

ERROR
-----------------------
"Error: File not found: \\<UNC FILE PATH>\STAGING\<Software Update ID>\<DMS SCRIPT>"


STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:

Error 1:
1. Set up Change Assistant with UNC file paths for the Staging, Output, and Download folders.
2. Run a job to apply a change package.
3. Error occurs.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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