E-CA: Windows Crash Error - "PeopleTools has stopped working." Using Mapped Network Drive or UNC File Paths for PS_HOME Location

(Doc ID 2418335.1)

Last updated on JULY 09, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Change Assistant

Change Assistant running PT8.56

Windows crash error "PeopleTools has stopped working." on the Change Assistant job step "Running Initial Alter Audit".

ERROR
-----------------------
PeopleTools has stopped working.




STEPS
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The issue can be reproduced at will with the following steps:
1. Configure Change Assistant for PeopleTools Upgrade
2. Run the Upgrade job.
3. Error occurs on 'Running Initial Alter Audit" step.
4. "PeopleTools has stopped working." Windows crash error message occurs.
5. Change Assistant marks the step as complete (incorrectly).

Changes

 

Cause

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