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Communications Generation Run Control Does Not Respect The Method Selected (Doc ID 2421217.1)

Last updated on JULY 10, 2018

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, 3Cs

When attempting to run the process for Communication Generation, the process completes both the letter and email even when communication method usage is set to Letter.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make sure a student/person has two communications assigned via Person Communication for the same letter code, one for email, and one for letter.
2. Run CommGen for method Letter
3. Method selected on CommGen Run Control overrides the method on Person Communication thus, two communications are generated.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use only one letter code for both Email and Letter.

Cause

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In this Document
Symptoms
Cause
Solution
References


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