Communications Generation Run Control Does Not Respect The Method Selected
Last updated on JULY 10, 2018
Applies to:PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.
On : 9.2 version, 3Cs
When attempting to run the process for Communication Generation, the process completes both the letter and email even when communication method usage is set to Letter.
The issue can be reproduced at will with the following steps:
1. Make sure a student/person has two communications assigned via Person Communication for the same letter code, one for email, and one for letter.
2. Run CommGen for method Letter
3. Method selected on CommGen Run Control overrides the method on Person Communication thus, two communications are generated.
The issue has the following business impact:
Due to this issue, users cannot use only one letter code for both Email and Letter.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms