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IPR_PRC_RQST Looping Endlessly Running PERSON_BASIC_FULLSYNC And WORKFORCE_FULLSYNC (Doc ID 2421443.1)

Last updated on JULY 17, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Integration Broker/Messaging

ACTUAL BEHAVIOR
---------------
IPR_PRC_RQST looping endlessly when scheduling PERSON_BASIC_FULLSYNC and WORKFORCE_FULLSYNC through an integration Request.

EXPECTED BEHAVIOR
-----------------------
Process will only run as needed to process the two fullsync operations.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create request for "CRM FS PERSON DATA" integration group, with PERSON_BASIC_FULLSYNC and WORKFORCE_FULLSYNC operations

2. The EOP_PUBLISHT for PERSON_BASIC_FULLSYNC is scheduled and completes, but the IPR_PRC_RQST loops endlessly, never moving on to WORKFORCE_FULLSYNC.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot integrate the environments successfully.

Changes

 

Cause

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